Complaint

The department of FESCO (Faisalabad Electric Supply Company) was founded in 1997. The FESCO is a Pakistani company that provides electricity to several areas including Faisalabad, Mianwali, Khusab, etc. For the purpose of electricity hydroelectric power is used. NEPRA granted this company a distribution license and it serves around 4.01 million consumers. Faisalabad is one of the primary distributors of electricity for industrial purposes.

Providing electricity without disruption is one of the highest priority objectives of the FESCO.  The company is trying its best to provide services including the elimination of power failure, reduced malfunctioning, and complete elimination of power shortages. If any consumer of score faces issues or wants to complain about anything they can easily contact the helpline and find a solution.

One of the conventional ways of doing complaints is to go to the consumer representative dash at the physical office and make a complaint. To save time and money FESCO has provided helpline numbers for every division through which consumers can easily complain about their issues.

Besides reaching out to the customer representative, on filing a complaint, FESCO has now provided one of the most effective methods for its consumers which is an online complaint system.

FESCO Online Complaint Procedure

To provide customers with hassle-free solutions for making a complaint FESCO has launched an online complaint system through which less time will be consumed and fast-paced complaint making can happen.

Through the procedure below any consumer of FESCO can make a complaint online,

• Access the link provided (https://complaints.mohtasib.gov.pk/Complaints/precomplaintRegistration.aspx?mohtasib=WMS&agency=728).
• Completely fill all the fields required.
• Enter your name, address, city, mobile number, FESCO agency number, and subdivision.
• Provide a brief introduction to your problem.
• Attach any document if it is needed for the customer representative to understand your problem more effectively.
• Read the affidavit and check the confirmation box.
• Finally by entering the security passcode you can press the send button.

After filling out the submission form you will get the complaint number. The complaint number will help you to find out the status of your problem. Within 30 days the company is bound to resolve your issue. If the problem you are facing requires a quick response then you can call on the helpline number which is 118.

FESCO Online Complaint Number

FESCO established a complaint cell through which the department will resolve and answer the queries 24/7. Consumers of FESCO can reach out to the helpline number at any time according to their own convenience.

Helpline Number:

+92-41-9220184-9220229. Through the helpline customer service will remain active for the resolution of consumer queries.

Customer is the highest priority for FESCO, or due to which true helpline and constant guidance we try our customers to remain happy.  We will ensure to resolve all the issues until every customer complaint gets resolved promptly.